I missed a flight once due to delayed connections. I went to the help desk, and in front of me, a rich guy was arguing with the company employee. He was rude and frustrated and left angry, having failed to get the upgrade or whatever he’d wanted. I was next in the queue and offered an empathetic smile and rolling of eyes, then politely explained my situation.

The clerk was clearly still pissed at the previous interaction and didn’t crack a smile but simply listened, then slid me over a new ticket for the next flight and winked. I thanked him and scuttled off. I decided to find a place to charge my phone and only then inspected the ticket to confirm how long I had until boarding.

It turns out he’d upgraded me to business class and given me full access to the lounge area where I could charge my phone in comfort and have all the free booze and snacks I want.