Interviewer: So tell me about why you think AI really will take jobs away from human beings at a significant scale.

Bill Gates: Yeah, so there’s no doubt to date, AI has created more jobs than it’s destroyed. The demand for the skill sets even just to build the data centers is very, very high. We have a, you know, a reasonably low unemployment rate.

The superiority of these systems is subject to a threshold where you have to believe that it’s incredibly reliable. And if you’re going to have your tele-sales or tele-support capability be AI-driven, you want to make sure that its accuracy is better than humans. And so the only profession we’ve truly crossed over that threshold is coding. And even there, I know a lot of people who are, you know, kind of stuck in the past and, you know, don’t want to use the AI for coding. But managers of coders get that most applications can be developed very inexpensively.

We will, in the next few years, cross over those thresholds for accounting, legal work, tele-sales, tele-support where 24 hours a day in every language with infinite trivia capability and no urgency, you know, so you look at the AI nurse and their several companies. They have perfect memory.

[Interviewer briefly clarifies something here, I removed this part because the autotranscription didn’t handle it well]

You know, you go to San Francisco and ask people, do you rather ride in a Waymo or rather ride with the human driver? Go ask people in the UK who use limbic for mental health support. You know, so the notion that just the market demand preference for driving or the nurse, you know, or even the person on the phone will favor humans. That’s a quality threshold which will be passed through, you know, if say insurance companies are still doing human claims, medical claims, which is a very AI-capable task, then a competitor who has very few human employees will come in and change the pricing model for that industry.