yeah i honestly don’t mind it so long as AI is just used to make the old “press a number to select an option” systems better, we do that a lot here and it’s actually purely an improvement.
Now you can actually hear what the robot voice is saying, and instead of selecting 14 increasingly specific options you can just say “i want to change my booking” and the system figures it out.




honestly i’m surprised drivethrough still exists, i’d expect it to be replaced by ordering on your phone before you even arrive and them just coming out with the food to your car.