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Joined 3 years ago
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Cake day: July 10th, 2023

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  • As I said in another comment, I already have an email to send them once I get tracking confirmation (just in case they’re petty enough to take some action). But I want them to know the email is from an actual customer not an internet troll.

    I’ve ordered from them a number of times, we like their product, the image above is new, I am 100 % sending them the email

    And if they respond appropriately I’ll remain a customer, if they keep it as is and/or do not respond, they will be dead to me.

    Benefit of the doubt here a bit, companies sometimes do dumb things where not everyone or the right someone is aware.


  • I assume you have to have some recourse with them? I mean every carrier is gonna have problems, I seem to have way more issues having items shipped to me via FedEx.

    But it’s not like if I’m watching it (which just happened) and I can see it’s sitting at some FedEx hub I’m gonna chargeback the company. After it’s there a week or more I’ll be reaching out to the “carrier” and the vendor to see what they can do to help start a trace or whatnot, but as I said at some point I’ll cut my losses and if the vendor won’t make it right I’ll chargeback.

    I think I’ve never had to do one honestly, so clearly generally things have gotten worked out for me, but I’m not adding package protection to my order.

    If it’s only $1.65 they should just eat that, or adjust their shipping costs. If the total shipping was $1.65 more I’d probably bitch, but pay and move on.

    What they are doing will most likely prevent me from ordering again. I ordered for two reasons, I wanted more hot sauce but I want them to see how many times I’ve ordered from them which is multiple.

    I want them to see this has negative results, not just some guy on the Internet sending hate mail after seeing this post.