Scroll to the bottom, there’s a link to a spicier phrasing.

Also, quote from there:

You’re just making someone lose respect for you in real time, in a way that’s hard to walk back.

I feel that, I have lost respect for people that way and don’t want to be friends anymore :(

oh right - samesies :D

Having worked in a smartphone after market organisation, I can assure you that phones do break due to user error also in the first few years. Screen breaks, phones are dropped, charging ports are subject to user violence…

Having not worked in a smartphone after market organisation, I can assure you that is pretty much exactly what I wrote up there.

They deliver security updates for the pre-installed OSes they support. Those updates are no good for most users that load their own flavour of OS. What counts is hardware that has open source drivers (Also - holy fuck - the homepage almost gave me a seizure and I am not an epileptic). Where they are doing OKish, but not great.

As for “7 full years of stocking parts” - the first 3-4 years are next to useless, almost no phone breaks that fast unless physically damaged. And it only becomes relevant for most people who take care with their phone after 5+ years. And that’s exactly when the support period ends. Which is unfortunately, the opposite of the “sustainable phone” that they promise.

As said, they do have a great team, and they do do Fair Trade, and they do engage with the community - all good things. But I am quite disappointed in the “by the time you need a replacement part, it’s out of stock” lesson learned.

They have a great team, sadly they continuously aimed for a broad target audience in lack of support for degoogled OSes (only doing the bare minimum) and the headphone jack indeed. Also, sadly, the long life thingie is a joke when you are a cautious user and you don’t break your phone. 5-7 years after purchase, spare parts are no longer available :/

Ah, so it was IT management deciding, the ever corrupt, ever incompetent fuckers in every organisation. Okay, I feel that pain.

Why would you go to microslop?