I agree that’s not good. What else would I do if I had todownload an app to checkout or have to navigate their self checking that’s just a shit show all the time. If the store is being cheap, not properly hiring people and paying a good wage, that is not my responsibility and I’m not going to have to get some app so I can do my purchase and I’m absolutely not going to take my time to put the items back, and nor would the employees want that either.
I have no responsibility to do free labor for profit hungry criminals.
I don’t know the details of this study but it sounds like a basic result if you get people to rely on something for most of an activity and then you take it away vs those who are doing it manually, they’ve been given more progressively difficult challenges but they’ve been actually practicing and doing the work and hence internalizing it better.
It’s like those open versus closed book exams where those who actually study can do much better than those going through a book during the exam to figure it out. It’s about internalizing and practicing a material.
Not really surprising results. I guess the empirical verification is good.