So consumers were given the choice between physical media that you made artificially expensive and overly inconvenient or digital media that you made practically free and ultra convenient. That’s called the illusion of choice. But now you can blame your victims when you abuse them because they brought this on themselves.
It s more nuanced. 80% of buy are digital. Some industries it s worse. Like music and movie. But thoses industry value their “hardcore” consumer and will never shelve their physical release, who also append to be better quality than digital release. Contrary to video game where its litteraly the same product. Nobody has an issue with valve being fully digital cause they can’t lock down other store. What sont does is unprecdent and I pray for their downfall.