Delta CEO Ed Bastian says artificial intelligence could increase profits 50%. The airline’s plans point toward fewer office jobs, automated decisions and different fares for individual passengers.
  • NathanRanch@lemmy.zipEnglish
    3·
    8 days ago

    Hunting for whales that won’t put up a fight on this, and catering to them specifically going further.

    • The_v@lemmy.worldEnglish
      2·
      8 days ago

      If I recall correctly something stupid high like 80% of their revenue from flights is from frequent travelers. These travelers are generally loyal to an airline because of the benefits from sticking with a network. I spent a year buying regular coach tickets and being upgraded to 1st class on all but 2 flights out of around 150 when I was traveling (I hit the top tier on the frequent traveler program)

      The thing that this dumbass CEO is missing, is that these flyers are still on a budget and there is still some competition. The whales will swim away if you attempt to screw them over. This is why airlines have status matching programs for frequent travelers.